đź“Ť Location: Indore (On-site)
đź•’ Duration: 3 months | PPO based on performance
IKIRU is a curated home décor and furniture brand that connects over 300+ Indian manufacturers and artisans to design-conscious buyers across the country.
We blend craftsmanship with technology to make the process of creating beautiful homes simple, seamless, and human.
We’re looking for a Customer Experience Intern who enjoys talking to people, solving problems, and turning conversations into meaningful relationships.
You’ll be the first touchpoint for many of our customers — helping them explore, decide, and fall in love with their IKIRU experience.
What You’ll Do
• Support WhatsApp, call & chat-based communication with customers.
• Help track CX metrics and prepare weekly performance reports.
• Coordinate with operations and vendors for updates and resolutions.
• Learn what makes customers stay, smile, and shop again.
Skill Sets That’ll Help You Shine
âś” Great communication & follow-up discipline.
âś” Patience and problem-solving mindset.
âś” Basic knowledge of spreadsheets & documentation.