📍 Location: Indore (On-site)

🕒 Experience: 1–3 years | Full-time

🏢 Brand: IKIRU – Curated Home Décor & Furniture

About IKIRU

IKIRU is a curated home décor and furniture brand that connects 300+ manufacturers and artisans from across India to design-conscious customers.

We believe every home tells a story — and we make that story effortless through curated design, transparent communication, and a seamless buying experience.

About the Role

We’re looking for a Customer Experience Manager who can be the voice of IKIRU to every customer.

Someone who doesn’t just reply to messages — but listens, understands, and solves.

Someone who can convert curiosity into trust and one-time buyers into lifelong customers.

You’ll manage daily customer conversations across WhatsApp, calls, and chat, lead the pre- and post-purchase journeys, and ensure every interaction reflects our brand warmth and reliability.

This role demands ownership — from handling escalations and coordinating logistics, to tracking metrics, refining processes, and mentoring the CX team.

Key Responsibilities

1. Customer Conversations & Conversions

• Handle end-to-end customer interactions via WhatsApp, call, and chat.
• Convert queries into purchases through product recommendations and empathy-led conversations.
• Manage follow-ups, abandoned carts, and repeat purchase touchpoints.